AT&T also decided to rebrand DIRECTV NOW to AT&T TV NOW. Both services use the same app called AT&T TV. Now here comes the major problem confusing anyone trying to understand AT&T TV vs AT&T TV NOW: AT&T has recently started to promote DIRECTV NOW’s rebrand as being changed to AT&T TV not AT&T TV NOW.
In large app store banners and even in the description, AT&T proudly boasts about how DIRECTV NOW is now AT&T TV. The problem is that is not the case. DIRECTV NOW is now AT&T TV NOW. AT&T TV is a brand-new service with different pricing, terms, and conditions than the new AT&T TV NOW.
Here are some screenshots in which AT&T clearly says DIRECTV NOW is AT&T TV.
Update: AT&T reached out to Cord Cutters News to let us know they are updating the app description to help remove the confusion over AT&T TV and AT&T TV NOW.
To make matters even worse, most tech support for AT&T TV NOW is labeled AT&T TV on AT&T’s website. When you try to contact AT&T TV NOW you need to use the contact information for AT&T TV. This has resulted in many of our readers confused about how they contact with AT&T TV NOW to ask a question.
AT&T’s website does not help. AT&T TV NOW is only found if you click on streaming. For a while after the name change, clicking on DIRECTV NOW in some menus on AT&T’s website brought you to AT&T TV not AT&T TV NOW.
Even just this week when AT&T announced a deal with STARZ they didn’t list AT&T TV NOW but listed AT&T TV. When asked about this AT&T said AT&T TV NOW was lumped together with AT&T TV.
You can clearly see why many are becoming confused. AT&T, at times, does not seem to know the difference between AT&T TV NOW and AT&T TV. Hopefully, as AT&T TV rolls out to new markets AT&T will clear up the confusion over the two streaming services.
Did you know we have a YouTube Channel? Every week we have a live Cord Cutting Q&A, and weekly Cord Cutting recap shows exclusively on our YouTube Channel!
Subscribe to our YouTube channel for our live Q&A, weekly news recap, and more.
Follow us for more cord cutting news, tips, and reviews.
Plus, join our Tech Support Facebook Group for cord cutting support from our community.
Sign up for our newsletter
Get our weekly newsletter, the latest deals, and much more.