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AT&T TV NOW is Downgrading Grandfathered DVR Customers to Just 20 Hours

Girl watching TVToday AT&T TV NOW started to contact grandfathered DVR customers who still had 100 hours of DVR storage to let them know they will soon be downgraded to just 20 hours of storage.

Back when AT&T started to beta test the DVR feature for DIRECTV NOW (now called AT&T TV NOW) it came with 100 hours of DVR storage. Early beta testers have been able to keep that 100 hours of DVR storage as long as they didn’t make any changes to their plan. Now AT&T has started to contact them to inform them that their DVR storage limit will be decreased on November 1st, 2019.

Update: Some AT&T TV NOW customers are being offered a $5 credit if they are losing their 100 hour DVR storage. Unfortunately, AT&T has not commented on why some customers are getting a $5 credit but others are not.

Here is the email AT&T sent subscribers today:

As a valued AT&T TV NOW customer, you deserve to be the first to know about all changes to your services. As you might know, AT&T TV NOW typically includes 20 hours of True Cloud DVRBETA with any package subscription. Even though we don’t offer an upgrade alternative to the public, we’re pleased we were able to give you exclusive access to 100 hours of DVR recording time for $5/mo.

Unfortunately, starting November 1st, we are migrating to a new Cloud DVR platform and your storage will transition back to 20 hours of True Cloud DVRBETA, at no extra charge. Your current offer of 100 hours of DVR will no longer be available.

To reflect this change, your monthly payment will decrease by $5 starting with your November payment. And to help ease the transition, we will apply a $5 refund to your account on November 1st for your last month of 100 hour Cloud DVR service.

AT&T says this is coming as AT&T is migrating to a new Cloud DVR platform on that date. If you are already limited to the 20 hours of DVR storage nothing will change for you. This only affects the DIRECTV NOW beta testers who got to keep their 100 hours of DVR storage. Again, this is just a back-end change to how DIRECTV NOW stores their DVR content.

Cord Cutters News is reaching out to AT&T for comment and will post an update to this story as we learn more.

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