CenturyLink was one of several broadband providers and telcos to sign on to the Federal Communication Commission’s Keep Americans Connected Pledge last week, and the company’s updated its site with a resource page detailing its response to the ongoing COVID-19 pandemic so far.
Of note, and in line with the text of the FCC’s pledge, CenturyLink says it’s waiving late fees for the next 60 days and vows not to terminate service to residential or small business customers due to financial issues stemming from the COVID-19 outbreak. Beyond that, it’s also temporarily suspending data caps for customers.
For many high-speed internet customers, CenturyLink typically includes 1 TB of data usage per month, while its support documents suggest streaming six hours of high-definition video each day would use up around 53 percent of that total. However, many households are likely to use up more data as government and health officials continue to advise working from home if you can and staying at home as much as possible.
We’ll continue to track the various ways broadband providers and telcos are trying to make the ongoing situation more bearable for their customers and we’ll keep you up to date as we learn more.
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