Xfinity cable customers have been taking to Twitter to share complaints about Comcast Xfinity dropping channels.
Channels including WE TV, Investigation Discovery, and WGN have been disappearing from lineups in markets around the country. Customers are saying they haven’t been getting any warning or any explanation from the company about why this content is suddenly unavailable. Comcast has also removed TCM from its main packages moving it to the Sports and Entertainment add-on that costs $10 more.
— Lessons From Lifetime Podcast (@FromLifetime) October 17, 2019
One Twitter user said that when he reached out to customer support, he was told that these channels are only available on grandfathered plans with current plans no longer offering them.
Complaints about losing channels have ramped up lately as Twitter accounts for Starz shows and actors from the shows have been reminding Xfinity customers that they’ll be missing out on season premieres soon if the company doesn’t work on making a deal.
Even 50 Cent has been getting involved in the discussion, going to Capitol Hill this week to talk about representation in TV and movies. The executive producer of the Starz series Power met with Nancy Pelosi and others on the Hill while sharing the message that representation matters and advocating for Starz to stay on Comcast Xfinity.
Clan, if you’re a Comcast/Xfinity customer, don’t let @XFINITY drop #Outlander from all packages and bundles before Season 5 premieres! Visit https://t.co/Rd0yEPPWeo and call 888-90-STARZ (888-907-8279) to TAKE ACTION. #KeepSTARZ pic.twitter.com/GjuTH1szrG
— Outlander (@Outlander_STARZ) October 19, 2019
Power Fam, don’t let @XFINITY drop @Power_STARZ from all packages and bundles! You won’t want to miss what goes down this season. Comcast Xfinity customers, visit https://t.co/3tRq0sYbMd and call 888-90-STARZ (888-907-8279) to TAKE ACTION! #KeepSTARZ #xfinityfail pic.twitter.com/L2as3V6KmV
— LA LA (@lala) October 25, 2019
When Comcast started planning to replace Starz channels with Epix, the cable provider cited customer viewership and programming costs as two factors taken into consideration when making changes to their channel lineup. The two companies are still in negotiations and Comcast is pushing back on Starz taking its content direct to consumers with a streaming app.
For many Comcast customers, it seems like dropping the premium channel is the last straw after losing so many other channels in the last few months. Some are threatening to move to another cable provider while many, according to their social media posts, are looking into streaming services.
For those who are losing channels from their cable subscriptions, be sure to check out our comparison guide where you’ll find that live streaming services including Hulu, YouTube TV, and Sling offer many of Comcast’s missing channels, along with Starz as an add-on for just $9/month.
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