Comcast Plans to Refund Customers for Regional Sports Network Fees

When live sports were put on hold due to coronavirus concerns, customers started asking whether they would be refunded for the money they were paying for access to regional sports networks.

In May, we reported that Comcast shifted blame for the lack of refunds to the leagues.

At that time, Comcast made this statement: “Any rebates will be determined once the NBA, NHL, and MLB announce the course of action for their seasons, including the number of games that will be played, and of course we will pass those rebates or other adjustments along to our customers.”

In today’s quarterly earnings call, Mike Cavanagh, Senior Executive Vice President and Chief Financial Officer, followed up with an update about the possibility of refunds.

“We expect that we’ll be getting some money back from some of the sports leagues based on games played or not played in the US and when that does happen we, as we said, we’ll pass that back along to customers.”

Later in the day, Variety shared another statement from the company. “We have consistently said that we would pass along all credits or any other adjustments we receive from regional sports networks to our customers, and will be offering adjustments to our customers based upon the Major League Baseball games that weren’t played in the second quarter because of the COVID-19 pandemic.”

The potential refunds will be given to customers as credits on future bills, rather than cash. The amount of each refund will likely be dependent on each customer’s location.

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