Watching TV, Watching, Living Room, Domestic Life, Smiling

DIRECTV NOW Emails Subscribers About a New “True Cloud DVR”

Watching TV, Watching, Living Room, Domestic Life, SmilingToday DIRECTV NOW sent out emails to subscribers with new details on the DVR. This email is an invoice for subscribers that lists something called “True Cloud DVR” listed as a new cost.

From looking at the email it looks like DIRECTV NOW is getting ready to add a new DVR cost to the bill as a possible add-on. Currently everyone’s invoice shows the “True Cloud DVR” as a $0.00 charge on their renewal.

From looking at this email its clear that some part of the new DIRECTV NOW DVR will not be free. Yet it could be everyone will get a free DVR but if you want to upgrade it to a higher plan it will cost extra. Maybe an option for extra storage etc maybe in the works.

Currently, beta testers of the DIRECTV NOW DVR are only getting 100 hours of storage. It is possible you will be able to buy extra hours of storage on top of that or you may have to pay to get access to the DVR.

We have reached out to AT&T for details but at this time this new “True Cloud DVR” more questions than answers.

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79 Responses to DIRECTV NOW Emails Subscribers About a New “True Cloud DVR”

  1. Avatar
    Joseph Blow October 24, 2017 at 8:35 am #

    as an addon: cbs has now showed up on demand. has a good selection of their shows.

    • Avatar
      Nathan John Ganiere October 24, 2017 at 8:58 am #

      missing the current’s season episode 4 of big bang theory, argh, one I missed too when it aired…….LOL……..

      • Avatar
        Brandon October 24, 2017 at 12:45 pm #

        I’m missing all episodes of Big Bang. So maybe they are still loading. I hope so since that’s the only show I watch on cbs.

    • Avatar
      Brandon October 24, 2017 at 12:34 pm #

      I have it too!! And in a market without live cbs. Now I at least have all the locals on demand!!

  2. Avatar
    MJ October 24, 2017 at 8:48 am #

    I did not get the email. DVR will be a huge addition. Directvnow is better than all of the other streaming companies, but DVR is a huge miss so far. Also NESN would be nice.

    • Avatar
      Andrew Lindeman October 24, 2017 at 1:36 pm #

      Yes for NESN – and NFL Network!

      And for recording series and not individual shows… 🙂

      • Avatar
        Ari Cohen October 24, 2017 at 2:50 pm #

        Curious what you all think of Vue vs DTV Now as an overall service. I have sling now but have had some issues and am looking at Vue and DTV. thanks!

        • Avatar
          TH20 October 24, 2017 at 3:11 pm #

          Vue only really runs well on a playstation or an Amazon Fire TV. It does run on Roku, but the interface is so lacking that I found it unusable, probably why the performance was better than the fire stick. The Fire Stick on the other hand has a good interface but the performance is so bad that it is also unusable. DTVnow is actually usable on a Roku and the video quality is better than sling or Vue, but lack of DVR is it’s real major problem.
          I really don’t care for Vue’s DVR but it does work, although it’s hardly full featured and does not record at full HD quality.

        • Avatar
          Kirby Baker October 24, 2017 at 3:21 pm #

          Did the 5 day trial of Vue about a month ago. Hated it. The “guide” sucked IMO. Overall the service was not nearly as good as my DTVNow service. Tested on Apple TV 4’s and nVidia Shield TV.

  3. Avatar
    Rogers October 24, 2017 at 9:01 am #

    Just got my email (thank you CCN for the information). Maybe Nov-1 will add some changes.

  4. Avatar
    Scott Bunker October 24, 2017 at 9:03 am #

    I would think a true DVR would be able to do things like “add minutes” to any recording, or extend to include the next show … as right now, most cloud DVR(s) miss the endings of the best games, huge fail. Right now PS VUE DVR is the best I’ve used and seems to auto-extend somehow. FuboTV is simple and easy to use but can’t extend long running game recordings. If these services just offered a +30 minutes or +50/60 minutes option to every recording, this problem recording sports and special live shows would go away.

    • Avatar
      CyberInferno October 24, 2017 at 11:47 am #

      I read a comment about someone using Google TV’s DVR that said they were recording a sports game, and the game ran over so it got moved to another network. Google’s DVR noticed that, and it continued recording on the new network. Pretty impressive.

      • Avatar
        Scott Bunker October 24, 2017 at 12:05 pm #

        Wow that is impressive. I’d be happy for a simple solution like adding 30 or 60 min or just attaching the following program and “charging me” for 2 dvr slots. With sports like volleyball with variable sets are my ultimate test … the typical game goes for 3 sets, but the better matches go for 4 or 5 sets. Right now just about every cloud DVR ends the recording in the 4th set. I believe vue had added time somehow, so it seems to be working finally.

        • Avatar
          Fred Koot October 24, 2017 at 12:13 pm #

          Dont know about volleyball, but Football and BB get an extra 50 minutes with Vue

          • Avatar
            Scott Bunker October 24, 2017 at 12:29 pm #

            I think they fixed volleyball as well … and I was quite impressed with how they did it.

        • Avatar
          CyberInferno October 24, 2017 at 12:19 pm #

          I completely agree. Give me the ability to add time, and give me working subscriptions to shows/events, and that’s good enough. Basically, give me what my cable DVR did previously.

      • Avatar
        Mike Thaler October 25, 2017 at 7:00 am #

        I was told by YTTV CS person they will add 30 minutes to a basketball game that runs OT. I don’t know, yet, if that really happens. If you know the name of the post game show that follows, I assume you could always set that up for series recording.
        Comcast gives you the option to add 30 to 120 minutes to sports recordings when you schedule recording. You can’t tell Comcast to record all Warriors games. With YTTV, you can.

        • Avatar
          JD Campbell October 25, 2017 at 8:39 am #

          Can you fast fwd thru commercials for dvr’d games?

          • Avatar
            Mike Thaler October 25, 2017 at 10:36 am #

            I usually start watching an hour or so after game starts so I’m often caught up by end of game. Couple days ago watched a game from my NBCsports SF area – in Miami (where I’ll be a few weeks) and was able to watch the following day (not able to live) AND FF. I’ll try that again tonite. ESPN is no problem.

          • Avatar
            JD Campbell October 25, 2017 at 11:38 am #

            Thx, I had heard they only give you On Demand versions of dvr’d shows, which means no FF thru commercials, but I guess sports recordings are different, which makes sense since sports isn’t On Demand content.

          • Avatar
            JD Campbell November 30, 2017 at 11:07 am #

            Thanks. Can u pause live TV, then fast forward that too?

          • Avatar
            Mike Thaler November 30, 2017 at 12:30 pm #

            Yes. You can always pause live (or recorded) and FF thru commercials, time outs etc.

          • Avatar
            JD Campbell November 30, 2017 at 12:34 pm #

            Sweet. Can pause live stuff with current app but not FF…good to know.

          • Avatar
            Mike Thaler December 2, 2017 at 2:08 am #

            Just tried giving verbal commands via Google Home Mini. FF for 2 Min., 15 min. (half time, RW 30 sec to review a play.
            Pause works verbally.
            To switch stations you have to give GH the name of the program, can’t just give channel name.

  5. Avatar
    Fred Koot October 24, 2017 at 9:26 am #

    could be like Hulu where you pay extra for storage and features

  6. Avatar
    Greg S October 24, 2017 at 9:48 am #

    The functionality and intuitiveness of DVR systems from satellite Dish and DirecTV are what I really miss from my previous satellite subscription, and what kept me from cord cutting for some time. I suppose the bloated price gave them resources for both hardware and good software development, but after using them both, I think they had really refined and nailed the DVR experience with satellite.

    I can only hope someone finally gets a comparable cloud DVR, or even a good OTA DVR with those sorts of features. So far I haven’t seen anything nearly as robust. We’ve recently moved to Tablo, and while it does work well, the DVR functionality is probably only a third of what the hopper was capable of in terms of options and control.

    Can’t wait to hear more about the DirecTV Now solution.

    • Avatar
      Fred Koot October 24, 2017 at 10:11 am #

      I think Vue’s Dvr blows away cable and is much better than with Dish and the 722 reciever

      • Avatar
        mnsportsgeek October 24, 2017 at 11:43 am #

        I think Vue’s DVR is a hot mess personally. I hate how it records every instance of every single show.

        • Avatar
          Fred Koot October 24, 2017 at 12:06 pm #

          What’s it matter , there is no limit

          • Avatar
            er-day October 24, 2017 at 1:32 pm #

            Its as if you went into a library and instead of the Dewey decimal system the books were organized by when they added the book to the library. It would be insanity.

          • Avatar
            Fred Koot October 24, 2017 at 1:34 pm #

            It defaults to the new episode automatically on the right. Easy

      • Avatar
        TH20 October 24, 2017 at 3:03 pm #

        Not really. It isn’t available for all shows, and it won’t “record” at HD resolution. If you want that you have to watch the On demand version with commercials.

        • Avatar
          Fred Koot October 24, 2017 at 3:46 pm #

          Only had one show in 2 years I couldn’t ff and always have nad hd

          • Avatar
            TH20 October 24, 2017 at 4:02 pm #

            Well, that’s hasn’t been my case. Also they do not record at full HD quality. That is a fact. They tell you right on the screen that if you want full HD quality you have to watch the on-demand and they pop up both selections. Maybe the lower quality is OK with you, but it is not full HD quality

          • Avatar
            Fred Koot October 24, 2017 at 4:20 pm #

            Who broadcasts in full hd? Everything is 720p , which looks good.. Maybe You Need a better tv.

          • Avatar
            TH20 October 24, 2017 at 5:13 pm #

            Calm down Fred. I did use the term resolution, which is wrong. I should have said video quality. Vue DVR is lower quality than it’s on demand counterpart, that’s just the way it is. If that’s OK with you then don’t worry about it. They also stream in 1080p, but the issue is quality. Not all 1080p is the same, some use more compression and lower quality to lower the bandwidth. Vue own terminology is “lower quality”

          • Avatar
            Fred Koot October 25, 2017 at 6:43 am #

            Same exact Bitrate and Resolution With On Demand And Dvr. Nobody Broadcasts In 1080p

          • Avatar
            TH20 October 25, 2017 at 10:09 am #

            Over the air broadcasts in 1080p. Streaming sends compressed IP packets that get uncompressed at your box. And I’m not sure why you refuse to believe that Vue uses lower quality for DVR vs on demand but they clearly state that and give you two choices.

          • Avatar
            Fred Koot October 25, 2017 at 10:40 am #

            no Ota broadcasts in 1080p only 1080i and 720p. Its the same codec bitrate resloution for dvr, its not lower quality, Whats so hard to understand

          • Avatar
            TH20 October 25, 2017 at 1:38 pm #

            Whatever, it still has nothing to do with the fact that Vue DVR is lower quality than its on-demand with commercials

    • Avatar
      Joe in Virginia October 24, 2017 at 10:54 am #

      You should try Hulu Live. The enhanced DVR really is awesome. Yes, you have to pay for it, but it really operates just like the old DVR you are used to, except it is so much better in a lot of ways.

  7. Avatar
    filmex October 24, 2017 at 9:55 am #

    Have been saying for months that DTVN would not offer a decent DVR without making you pay extra for it. And here it is…

    • Avatar
      JoeRaiderXX October 24, 2017 at 12:37 pm #

      The go big plan plus $10-$15 for DVR (without any discount for being an early subscriber or ATT cell customer) is pretty pricey. Really not a good deal vs cable, especially since their local channels are hit and miss and their streaming quality has problems.

      • Avatar
        SS October 24, 2017 at 12:42 pm #

        Wait, are the prices out?

        I’m just glad I found the amazing YouTube TV and I can live without the 2-3 Viacom shows.

        • Avatar
          JoeRaiderXX October 24, 2017 at 1:05 pm #

          No prices are out. I just assumed the price based on Hulu pricing of 15 for their DVR as the high end and $10 as a mid price. If they are sending out emails with lines for price, I assume the full featured DVR won’t be free, maybe a low featured version will be free.

          • Avatar
            SS October 24, 2017 at 1:16 pm #

            If they overprice it or make it limited like Hulu’s base DVR, then any hopes of me ever coming back to DTVN are gone.

        • Avatar
          TaiPeng October 24, 2017 at 10:12 pm #

          We all will. Everything is becoming unaffordable. People just adapt and learn to do without and expect nothing. Corporate greed ruins eveything it touches.

      • Avatar
        Fred Koot October 24, 2017 at 1:20 pm #

        $60 to get regional sports plus a Dvr fee is not cheap.

    • Avatar
      John October 24, 2017 at 2:11 pm #

      I asked them a few months ago about DVR price. They told me their Cloud DVR would be 100% free once it was released.

      • Avatar
        Malignar October 24, 2017 at 2:42 pm #

        Good to hear. I called to cancel Directv satellite today and they threw so many non contract discounts at me I don’t have to cut the cord for another 8 months. I expect that DTVN will have everything in order in 8 months (DVR, pause rewind live tv, a few more live locals) and I will be able to make the move.

      • Avatar
        Marc H October 24, 2017 at 10:39 pm #

        Probably for the smallest amount of hours, I would expect to pay for a big dvr.

  8. Avatar
    REP October 24, 2017 at 10:21 am #

    Not a true dvr if you can’t pause and fast forward in live sports games imo.

    • Avatar
      CyberInferno October 24, 2017 at 11:45 am #

      They’ve already said that you will be able to pause and fast forward live TV as well, and this feature was shown in the beta version.

  9. Avatar
    JGaLaXY October 24, 2017 at 10:40 am #

    pittsburgh needs CBS and FOX and DVR would be nice then it would be the best probably lol

  10. Avatar
    Bill Eastman October 24, 2017 at 10:42 am #

    I have not received an email from them yet.

    • Avatar
      Karl Childers October 24, 2017 at 12:05 pm #

      None here either.

    • Avatar
      Loren Kruse October 24, 2017 at 12:50 pm #

      Neither did I…

  11. Avatar
    SS October 24, 2017 at 12:41 pm #

    Are they just sending the emails to everyone or are the emails part of the monthly bill?

  12. Avatar
    Loren Kruse October 24, 2017 at 12:50 pm #

    I just hope they have series record.

  13. Avatar
    androidscales October 24, 2017 at 12:58 pm #

    In beta test dtvn dvr does not allow series recording which is a big bummer Play back on dvr was a hit or miss Dtvn software on dvr was too flacky to recommend

    • Avatar
      Mulligan October 24, 2017 at 1:52 pm #

      Yep Series recording needs to be added. Also the playback quality is not HD right now on a high speed connection. I’m sure this is probably due to being beta and testing purposes but the high quality playback needs to reappear. It was there at the beginning and has not returned yet since they did the DVR wipe.

      • Avatar November 1, 2017 at 6:42 pm #

        Thanks for the update. What device are you using for the Beta?

    • Avatar
      TaiPeng October 24, 2017 at 10:10 pm #

      My patience is runnjng out. Isn’t there a limit to a beta test? My cut off point is New Years Eve. If they do not have DVR by then I will use another service.

  14. Avatar
    Loren Kruse October 24, 2017 at 1:11 pm #

    The graphic above just doesn’t look like something AT&T would be emailing out. It does say your order is complete at the top…which would be confusing to send to their customers.

    Searching for “TRUE CLOUD DVR” this pulls up SLING TV. I doubt AT&T would use the same wording…

    I believe this is a spoofed graphic unless their is more evidence…

  15. Avatar
    TH20 October 24, 2017 at 2:53 pm #

    From reading the comments, this doesn’t sound too promising. I’ve tried Vue and Sling, both their DVR’s, while better than nothing, they leave a lot to be desired, especially when compared to the real HW DVR you had with cable. Poor quality, hit and miss on whether it’s even available or if it is you may be forced to watch commercials with no FF, RW or pause if you want HD quality or a lower quality if you want FF. No DVR or pause for Live TV i.e SPORTS!!! lack of features. Sigh, by the time you start adding all the costs this isn’t looking that good compared to cable. I hate to say this, but I may have to go back to cable. At least I can get in on their deals and just switch providers every couple of years to keep the price down. Also currently cable is the only way to get a decent DVR and all the Sports with full DVR support. Streaming TV is lacking and just way too frustrating.

    • Avatar
      Babbette's Butler October 24, 2017 at 3:32 pm #

      I’ve never had any problems with recordings made with SlingTV’s DVR. And I always get to FFWD through commercials./ However, not being able to record ESPN bugs the crap out of me. ESPN can be recorded on Vue, right? I wonder why Sling TV structured their contract that way.

      • Avatar
        TH20 October 24, 2017 at 5:07 pm #

        I’m not sure about ESPN. Unlike cable, streaming TV seems to be bounded by contract with the networks on whether they support this or not and you can’t find out until you try.

    • Avatar
      Mike Thaler October 25, 2017 at 7:08 am #

      YTTV’s DVR is better than our Comcast cable was. Only thing missing is the ability to play back sporting play in slo-mo.

  16. Avatar
    BB-8 ME October 24, 2017 at 3:55 pm #

    I got one of these this a.m., kind of typical that DTV would send something out without letting you know what the heck it is. I was actually going to turn off DTVN, their network is completely unreliable so our service locks and a freezes a few times an hour. Ive checked our network and 350+mbps should be more than enough to stream their service. Uhg.

  17. Avatar
    Thomas Hessel October 24, 2017 at 5:20 pm #

    I have not received anything and am waiting for the DVR before I completely ditch Spectrum.

  18. Avatar
    James Kittsmiller October 24, 2017 at 6:02 pm #

    This is all nice and all, but I’m more interested in a better guide that has a bit more info on what i’m looking at, something more like the uverse guide would be nice. I’m also looking forward to them adding profiles like hulu and netfix..

  19. Avatar
    BB-8 ME October 24, 2017 at 7:51 pm #

    Got another email.. someone’s getting fired. Lol.

    “Well, you can tell we’re excited…

    Please disregard the previous note – you haven’t been charged for cloud DVR. We are beta testing this feature before we roll it out to you. In the meantime, be on the lookout for another email once we have it up and running.

    We just couldn’t wait to get cloud DVR in your hands so we inadvertently sent an email to you about adding the feature to your service. Guess that spoils the surprise, but we’re still beta testing the service and can’t wait for you to try it.

    Stay tuned!

    Your DIRECTV NOW Team”

  20. Avatar
    TaiPeng October 24, 2017 at 10:08 pm #

    DVR or current season on demand is basic. Every provider offers this service for free with services already paid for. If they start a trend of charging for DVR I might look to Hulu or YouTube TV which do not charge for DVR.

    • Avatar
      Mike Thaler October 25, 2017 at 7:04 am #

      Hulu charges $15/mo. for functioning DVR. Our YTTV DVR is excellent and unlimited. Stored for 9 months. Of course important channels are missing.

      • Avatar
        TaiPeng October 25, 2017 at 10:41 am #

        Hulu has free DVR.

        • Avatar
          Mike Thaler October 25, 2017 at 11:37 am #

          Every user here on CCN has stated they charge $15/mo. Even
          Hulu -which buries the cost some where on their site will tell you the cost.
          A quick search does tell you their “plain” DVR service doesn’t have “normal” DVR functions.
          Absolutely! Never miss another episode, game or movie. When you subscribe to Hulu with Live TV you get 50 hours of Cloud DVR storage to record your shows and watch them later on any of your supported devices. If that’s not enough for your TV needs, add Enhanced Cloud DVR to increase your video storage to 200 hours. With Enhanced Cloud DVR you can record multiple shows at the same time, fast-forward through any content in your DVR (including commercials!), and stream your recordings anywhere, on any of your supported devices.

          • Avatar
            TaiPeng October 26, 2017 at 5:57 am #

            50 DVR hours is free. Exactly my point.

  21. Avatar
    Jay Peters October 25, 2017 at 7:37 am #

    Only email I got from DTN is “DIRECTV NOW is your new home of streaming sports”. I really NEED the DVR!

  22. Avatar
    Robin November 29, 2017 at 8:05 am #

    What the heck….Anyone notice that streaming services are priced at about the same cost for cable??? on ATT’s site the cost for Direct tv for 150 channels is 35 per month, for Uverse with 200 channels it is 35 per month, and for Direct tv now it is 35 per month for 60 channels. So in effect streaming costs more and is without a DVR…