Many Disney+ users on social media are saying their accounts are showing unauthorized user profiles. When users are logging into their new Disney+ accounts, they’re finding strange names and extra profiles added to the account. Others have reported that their accounts have been hacked, with their contact email and password changed, blocking them from using their own account.
It looks like account details are being found and sold. It seems that hackers are using email spam messages to warn that your Disney+ account has been locked or your credit card needs to be updated to trick Disney+ users into handing over their username and password. Once the hackers have the login info they turn around and sell it online. One other common trick for this is using username and passwords stolen from other sites and trying them on different streaming services to see if they also work there. If they do they put them up for sale sometimes as cheap as $5 for a year of Disney+.
This has been an issue on other streaming services as well, a quick search of eBay finds many listings for shared Hulu accounts for example. Hulu does make it easy to monitor the devices linked to an account and remove devices that don’t belong to the user. In Hulu’s Manage Your Account section, there’s a section called Manage Your Devices where you can see which devices are connected to the account and remove any that look suspicious. Disney+, unfortunately, does not offer the same feature. So if someone is in your account already sadly you can’t kick them out.
Making the issue more complicated is the Disney+ limit on how many devices can be connected to an account. Disney has made a 10 device limit for each account, with no way to extend the limit or remove old devices.
Here’s some information from the Disney+ help section about the limit.
For now, it seems like the only solution is to get in touch with Disney+ customer support via phone, live chat, or social media through their help center.
If you want to make sure you don’t get hacked don’t use the same password as you use on other sites and be very careful about emails asking you to log into a service like Disney+.
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