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Explaining PlayStation Vue’s Error 1014

playstation-vue-screenshot-05_1920If you have hung out on any forums about cord cutting or PlayStation’s new streaming service called Vue you will have seen posts about Error Code 1014. This error seems to prevent people from using their PlayStation Vue service. Many of our readers have even been affected.

Some people receive the error from the day they subscribe. Others have suddenly found that they could no longer use their PlayStation Vue subscription one day.

Many have contacted Sony, which has yet to find a workaround. Sony is telling people to cancel their subscriptions and sign up again. Many users are saying taking this action did not work for them.

What is Error 1014?

Before we go any farther let us point out that Sony has not officially addressed PlayStation Vue. We talked to a PR rep from Sony who passed us on to someone higher up. Emails stopped when we asked about Error 1014. (It has been several days now without contact.) So everything from here on out is just a professional guess based on our research.

From the best we can tell Error 1014 has to do with one of two things (or both): location and number of users.

Location

It is likely that Error 1014 has to do with Sony being unable to determine your location. PlayStation Vue needs to know your location in order to match your location to the one you registered. Many believe that PlayStation Vue is having issues detecting the location for many new users, creating the Error 1014.

It is even possible that during set up a location data set is somehow being corrupted creating an Error 1014 due to some database error.

Number of Users

You are limited to five streams at one time. Many have wondered if the Error 1014 is somehow being caused by PlayStation Vue incorrectly detecting the number of devices playing at the same time. There’s no real proof of this, but it’s a popular option.

What do we think?

We think the issue is likely due to Sony’s location detection causing the Error 1014. All the evidence points to Sony having trouble picking up on where you are located. This could be caused by many things—from the way they do the detection to the way your ISP manages IPs.

 What can you do if you get a 1014 Error?

Sadly there is not much you can do because Sony seems unable to fix it for many people. We do recommend you contact Sony directly and let them know you have the issue. The more people who complain the more likely a fix will be made. Hopefully you are one of the lucky ones who see the error but it later goes away.

We will update this post as soon as we learn more. If you find a fix, please leave it in the comments.

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