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Hulu is Offering a FREE Month to Users Who Had Their Super Bowl Stream Cut Off

Did you watch this year’s Super Bowl game on Hulu and had the last two minutes of the game cut off? Well, Hulu now wants to make it right by offering a free month to users who had the last two minutes of the Super Bowl cut off.

Here is a statement from Hulu on what happened:

We messed up. We’re sorry, and we wanted to let you know what happened.

During the Super Bowl last night, some of our viewers were booted out of the stream around 7:00PM PST. While most of our viewers never saw any issues and/or were able to rejoin, we know a number of you were affected, and we’re sorry.

To give some context, every event you watch on Hulu has a predetermined start time and end time. In many cases, games run over this window and then need to be extended. Last night, our extensions didn’t work correctly – and we’re looking into why that happened.

In the meantime, we wanted to be upfront with you and apologize. For some viewers, we fumbled at the end of the 4th – and that’s not acceptable, we know. If you were one of those viewers, you have every right to be disappointed with us. Feel free to contact us so we can try and make things right for you.

This offer is for a free month of Hulu’s live TV streaming service.

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5 Responses to Hulu is Offering a FREE Month to Users Who Had Their Super Bowl Stream Cut Off

  1. Joseph ewing February 8, 2018 at 11:27 am #

    That’s a pretty major screw up – especially since the game was still in question to the end.

    However, nice to see Hulu stepping up and unequivocally apologizing.

    “We messed up.” Nicely done. Other businesses should take note. This is how you do it.

    • Michael Allbritton February 8, 2018 at 11:34 am #

      Agreed. I’ve been pretty impressed with Hulu’s customer service. If they screw up, they admit it and try to make it right. And they are generally self-deprecating about it.

  2. Michael Allbritton February 8, 2018 at 11:35 am #

    “Did you watch this year’s Super Bowl game on Hulu and had the last two minutes of the game cut off? Well, Hulu now wants to make it right by offering a free month to users who were affected.”

    I fixed it for you.

  3. Tony Hernandez February 8, 2018 at 11:59 am #

    Wow. That’s a pretty good deal. At least they’re honest and sincere about the whole thing. I would take the offer.

  4. Joe in Virginia February 8, 2018 at 12:01 pm #

    Hulu’s customer service has been awesome. Last month, there was a problem signing in for two nights (as reported on this site). I contacted them about it and I am now enjoying my own free month of Hulu (including the DVR and HBO that we also pay for). I feel like Hulu’s customer service really does a great job owning their mistakes and trying to make them right.