Cord Cutters News

Review: Our Hugely Disappointing Experience with Amazon Services

Have you ever needed to hang a TV, fix your computer, or put together a large desk but didn’t want to do it yourself? Amazon wants to be your go-to place for hiring cleaners, assemblers, handymen, electricians, and more.

Many of these services are great for cord cutters, with options like having an outdoor antenna installed to having a flat-screen TV mounted on your wall. You likely have seen the option to buy a TV with professional installation options or have a grill ordered on Amazon assembled for you.

Last month Cord Cutters News decided to put Amazon’s services to the test and ordered three different services to be completed at our new offices. With the move into a new office we decided to have Amazon assemble two new desks and put some new hardware in our video editing PC.

Here is our experience with Amazon Services

Step One: Ordering

Ordering the services was easy, and it gave the option to pick three different time slots. We picked our times, and Amazon told us that they will be getting back to us with a confirmed time slot.

Step Two: Waiting…

We placed the order and waited… We ordered the services on December 26, asking for later that week or the following week to have the services performed.

On December 28, we received an email from Amazon informing us that all three services we had ordered had been cancelled.

Here is the email Amazon sent us:

Amazon Home Services is unable to complete your order #***************. The order has been cancelled and you have not been charged for these services.* We’re sorry for any inconvenience this may have caused.

That is the only explanation of why all three services had been cancelled.

Final Thoughts

I decided to go with Amazon Services first to review them but also because we trust Amazon to deliver on what they sell. This time Amazon feel well short of what we expected. Although I would understand if one of the services fell through, having all three fall through with no effort whatsoever to offer a later time or date was disappointing.

What was even more surprising is that Amazon is still selling these services in my area. You can find the Amazon office furniture service HERE. You can find the PC computer fan install HERE. If you want to double check our word on that, our office is located in the 76543 zip code.

While we didn’t lose any money, this did leave us scrambling to lineup someone to put together our office furniture. One of the reasons I wanted to have Amazon do it was the fact that I just didn’t have time. With CES next week, the site, and finishing the move into our new office I was looking forward to not worrying about putting the new desks together.

Would we recommend Amazon services?

No. Sadly, we cannot recommend Amazon Services to have your antenna, TV, or any other service performed. I can understand saying the listed times are not available but just cancelling three different services at once left a bad impression and made us far less likely to count on Amazon to perform a professional service for us in the future.

Have you used Amazon Services in the past? Leave us a comment and let us know how it worked for you.

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