roku premiere plus

Roku is Offering to Replace Some Roku Express+ Players With New Ones

Today Roku started to email some owners of Roku Express+ players notifying them of a potential WiFi issue and offering to replace them. According to Roku some Roku Express+ devices are having a WiFi issue that affecting their performance. Now Roku is offering to replace them for free with a new Roku Express+.

This seems to be affecting a small number of Roku Express+ and not all of them. Cord Cutters News owns multiple Roku Express+ and none of our Roku Express+ seem to be impacted by this issue.

Here is the email being sent to customers with the Roku Express+ being replaced:

Dear Roku Customer,

Thank you for your purchase of a Roku Express+ player. We strive to give all of our customers the best streaming experience possible.

We believe that your Roku Express+ may not be delivering the best wireless performance it can, and we’d like to provide you a new Roku Express+ to replace it so you can enjoy streaming at its best. Please take a few minutes to complete the information on this form: Click here and we will mail one to you shortly at no cost to you.

Not this replacement offer is not transferable. Upon receipt of your new Roku Express+, we ask that you factory reset and recycle the existing Roku Express+ as it will no longer work.

Happy Streaming!

Your Friends at Roku

Again this is only impacting a few Roku Express+. By using serial numbers Roku can track each device to know exactly when it was built to identify the devices with the issue. If you didn’t get an email offering a replacement your Roku Express+ is working as it should.

Did you know we now have a FREE app for iOS, Android, and Amazon Fire? Click HERE to download our app.

Please follow us on Facebook and Twitter for more news, tips, and reviews. Need cord cutting tech support? Join our Cord Cutting Tech Support Facebook Group for help.

Comments are closed.