Some Roku Users are Receiving Hulu Support Emails in Error


By

on

in

, ,

Man on couch watching TV

Man on couch watching TVIf you’re a Hulu subscriber who watches on an older model Roku device, we’ve got some bad news. As part of an update to the streaming app, customers who have a Roku player model 3100 or earlier (before July 2011) or a Roku streaming stick model 3420 or earlier (before October 2012) will no longer be able to watch Hulu.

Some outdated Roky devices were limited to using the “Hulu Classic” app, which had no live TV and only basic features. Those people can still watch on-demand content until June 24, but after that point, Hulu Classic will no longer be supported on the older Roku devices. 

Hulu sent subscribers scrambling with the announcement this week because, while they intended to only alert affected users, they actually sent the notice to many more, making them believe Hulu and Roku were breaking up.  

There’s no estimation of how many devices this affects, but it’s not believed to be a significant number.

The classic version of Hulu carries a price of $5.99 a month, and users who lose Roku support will need to cancel their subscription if they don’t plan to upgrade their Roku.

Check out the Hulu support page for more information about whether your Roku device will be affected by the update.

Did you know we have a YouTube Channel? Every week we have a live Cord Cutting Q&A, and weekly Cord Cutting recap shows exclusively on our YouTube Channel!

Please follow us on Facebook and Twitter for more news, tips, and reviews. Need cord cutting tech support? Join our Cord Cutting Tech Support Facebook Group for help.

Disclaimer: To address the growing use of ad blockers we now use affiliate links to sites like http://Amazon.com, streaming services, and others. Affiliate links help sites like Cord Cutters News, stay open. Affiliate links cost you nothing but help me support my family. We do not allow paid reviews on this site. As an Amazon Associate I earn from qualifying purchases.

Subscribe to Our Newsletter

* indicates required

Please select all the ways you would like to hear from :

You can unsubscribe at any time by clicking the link in the footer of our emails. For information about our privacy practices, please visit our website.

We use Mailchimp as our marketing platform. By clicking below to subscribe, you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.