Girl on Phone
We may earn a commission from purchases through links on our site. You can learn more here.

T-Mobile Customers Are More Satisfied Than Verizon & AT&T

Girl on PhoneToday American Customer Satisfaction Index’s (ACSI®) released their Wireless Service and Cellular Telephone Report 2018-2019. According to that report, T-Mobile customers are the most satisfied beating out Verizon & AT&T.

“To cope with the rapid growth of wireless data traffic, carriers are investing in modernizing infrastructure, including 5G networks,” said David VanAmburg, Managing Director at the ACSI. “Samsung’s newest Galaxy S10 smartphone is a major step toward enhanced 5G connectivity. This may help build a foundation for future 5G devices, as it will be the first time a phone can access 5G without an attachment in the United States.”

T-Mobile tops customer satisfaction among MNOs

T-Mobile, which reported its best three months ever, leads all MNOs in customer satisfaction with a score of 76. Verizon Wireless and U.S. Cellular tie for second place at 74. AT&T matches the category average with an ACSI score of 73.

Verizon Wireless and U.S. Cellular tie for second place at 74. AT&T matches the category average with an ACSI score of 73.

While Sprint finishes last at 65, it exceeds new subscriber expectations thanks to promotions and giveaways. However, Sprint lost 189,000 monthly phone subscribers during its fiscal fourth quarter of 2018.

Did you know we have a YouTube Channel? Every week we have a live Cord Cutting Q&A, and weekly Cord Cutting recap shows exclusively on our YouTube Channel!

Please follow us on Facebook and Twitter for more news, tips, and reviews. Need cord cutting tech support? Join our Cord Cutting Tech Support Facebook Group for help.

Disclaimer: To address the growing use of ad blockers we now use affiliate links to sites like Amazon.com, streaming services, and others. Affiliate links help sites like Cord Cutters News, LLC stay open. Affiliate links cost you nothing but help me support my family. We do not allow paid reviews on this site. As an Amazon Associate I earn from qualifying purchases.
Comments are closed.