Like many companies, Verizon has made the responsible decision of limiting in-person customer interactions during the coronavirus pandemic. However, Verizon is now giving customers mixed messages about whether they can have internet installed or repaired now, or if they’ll have to wait months for service.
The Verizon FAQ page says “At this time, our technicians will not be able to enter your home or business to install new services or to do repair work. Qualified orders will be provided self-install options, or you may proceed with placing an order for a technician-required installation and it will be held for future appointment priority. You will receive notification to select an installation date when we resume operations.”
ARS Technica reported that the page was changed to say “minimizing our in-home installation work to critical needs to keep our employees and customers safe and to reduce the spread of COVID-19” yesterday.
The confusing messaging is also being used on Twitter, where customers are seeking help from support and asking why their installations were canceled last minute without warning or explanation. Verizon is responding by telling some customers that technicians are being sent out, just at a slower pace, while telling others that technicians are not being sent out at all.
Also, minimized or completely cancelled? Please be transparent. I’m an essential worker, but obviously Verizon doesn’t support essential workers…
— Alicia Burgos (@thugleesh) April 8, 2020
Thanks for reaching out Amanda. As a result of COVID-19, we are taking precautions to keep our employees and customers safe. At this time, our technicians will not be able to enter your home to install new services or do repair work.
— Verizon Support (@VerizonSupport) April 7, 2020
Those who are able to schedule an appointment are finding that appointment dates aren’t available until November, as Business Insider reported. However, one Verizon rep says that information isn’t accurate.
Jass, that information is incorrect. That date is simply a placeholder for customers in your area. We will contact you once we receive clearance to provide an earlier date. Thank you.
— Verizon Support (@VerizonSupport) April 1, 2020
With several coronavirus-related offers from Verizon, including free premium channels for a limited time, and a pledge to keep internet service intact throughout the pandemic, customers are left wondering when they’ll be able to get internet access through FiOS.
Did you know we have a YouTube Channel? Every week we have a live Cord Cutting Q&A, and weekly Cord Cutting recap shows exclusively on our YouTube Channel!