Ever buy a Roku or Fire TV from Amazon to find out you got the wrong device? Now Amazon has made it easier to make returns by just bringing your products to any Kohl’s store in the United States. Amazon and Kohl’s had already tested this system in a handful of stores now it is being rolled out to all Kohl’s stores. Amazon also announced that Kohl’s will be adding Amazon products to all Kohl’s stores.
“We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country,” said Michelle Gass, Kohl’s chief executive officer. “Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”
Amazon says you can make returns at Kohl’s locations for any eligible Amazon.com merchandise. These items can be returned free of charge regardless of return reason and regardless of whether the items are packaged or unpackaged for shipping. Kohl’s will package and send all returned items to Amazon returns centers on behalf of customers, making the return process even easier.
You can find Amazon’s full return policy on its website HERE.
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