Ever buy a Roku or Fire TV from Amazon to find out you got the wrong device? Now Amazon has made it easier to make returns by just bringing your products to any Kohl’s store in the United States. Amazon and Kohl’s had already tested this system in a handful of stores now it is being rolled out to all Kohl’s stores. Amazon also announced that Kohl’s and UPS Stores will be taking Amazon products returns.
“We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country,” said Michelle Gass, Kohl’s chief executive officer. “Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”
Amazon says you can make returns at Kohl’s locations for any eligible Amazon.com merchandise. These items can be returned free of charge regardless of return reason and regardless of whether the items are packaged or unpackaged for shipping. Kohl’s will package and send all returned items to Amazon returns centers on behalf of customers, making the return process even easier.
Here is a full list of locations you can take your Amazon returns to for free even if you don’t have a box:
Amazon Physical Stores
Customers can easily return eligible products at Amazon Books, Amazon 4-star, across the U.S. Customers simply need to walk in to our convenient and secure locations staffed with helpful associates, show the QR code, hand over their package in the original manufacturer’s packaging, and walk out. Returns are also free at AmazonFresh Pickup, and Amazon Hub Locker+ locations but customers will need to bring their items in a box or box it up using the provided materials.
Kohl’s
Amazon customers are able to return eligible items at 1,150 Kohl’s locations across 48 states, without a box, for free.
Whole Foods Markets
Select stores have no-box returns, lockers and Locker+ options with more coming soon.
The UPS Store
Customers can also choose to return eligible items free of charge at more than 4,768 UPS Stores nationwide with no box required for most items.
You can find Amazon’s full return policy on its website HERE.
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